Bear Mountain Return Policy

1 March 2021

Returns requests begin by filling out the RMA (return merchandise authorization) form located under the returns tab.  This form must be filled out entirely.

To access the RMA form please go to www.bearmtnadi.com and click on returns.

*********************There are two types of RMA forms**************************

*Part return for the return of a part in new sellable condition

*Damaged Part Return (very time sensitive) you have 48 hours to complete this RMA for damaged parts.

Please fill out the appropriate form as these accounts are monitored to place claims with carriers in a timely manner.

**A good policy would be print the form twice so that you have one for your records and a signature of the person taking the part. The second copy would be to attach to the part itself to come back to our warehouse.  Please make sure that the RMA is attached to the part well.

Parts Return Policy

  • Please read all return guidelines before submitting your return.  Please fill out the appropriate RMA for your situation.  A confirmation email will be automatically generated to the email you put on the RMA request once your submission is completed.
  • The automatic email that you receive is all that you will need.  Simply print the auto response from your email and attach the form to the part.
  • Please attach the RMA form together with the return parts and ship the returning package to the indicated address on the RMA form. Be sure to retain the tracking information.
  • Parts can be returned up to 365 days.  Parts that are returned within 90 days in new condition and uninstalled are eligible for full credit.
  • Parts that are returned between day 91 through 365 will be subject to a 20% re-stocking fee.
  • E-commerce orders will not be subject to a re-stocking fee.
  • The RMA approval is only approval to send product back to Bear Mountain Accessories and does not guarantee credit. All returns must be inspected prior to credit being issued.  The return will be inspected for the following:
    • Is the part in new, sellable condition?
    • Has the part been installed (parts that have been installed cannot be credited)?
  • Credits will be written within 3-5 business days of product inspection.
  • For accessories which are missing hardware, RMA will be approved only with proof of contact between dealer and Partech showing denial of product procurement. Please contact Partech at: 855-462-2737.
  • All Special-Order items are non-returnable.  Special order items will be clearly noted on the invoice at the time of ordering.
  • If there was an error on BMA’s behalf (example: part pulled wrong, etc.), then we first apologize for the inconvenience and will gladly issue a full refund or correct the mistake.  The correct part will be shipped, as soon as possible. Our customer service team must be notified of any discrepancies in the order within 2 days by filling out an RMA form located at www.bearmtnadi.com under returns tab to initiate the return.
  • Credits are not issued the last 5 business days of the month.  This policy shall be enforced to prevent dealerships from missing objective due to end of month returns and lack of communication between various dealer departments.

Damaged or Lost Products

  • It is highly encouraged when your package arrives that the signer takes a moment to inspect and conduct a piece count prior to signing.
  • Please inspect freight shipments for damage prior to signing for them. If damage is found, please be sure it is noted on the bill of lading prior to accepting the package. Failure to note damage on freight shipments may result in a denial of the damage claim.
  • If you receive a damaged product, please fill out the damaged product RMA form to begin the return process within 48 hours.
  • If the piece count is incorrect, notate on the bill of lading and sign for the pieces which have arrived.  Then please call your TSM or our office at 303-344-8602 to notify us of the shortage.
    Missing piece counts must be reported to BMA within 48 hours of shipment arrival and must be annotated on the bill of lading to receive credit or for replacement parts to be shipped.

Refused Shipments

  • Please do not refuse shipments from carriers.  Simply note damage or shortages and notify us immediately.  Refused, undamaged, freight will have the shipping charges deducted from your refunded amount upon the items unexpected return to BMA.

Transit Wheel Return

  • Please read all Transit Wheel return guidelines before submitting your return. Proper documentation is essential for dealers to receive credits on transit wheel returns.
  • Transit Wheels must be shipped to the warehouse that invoiced the wheels to the dealer.
    • All transit wheels must include a copy of the invoice containing the “transit” charge.  This is the only acceptable documentation for transit credits to be written.

Getting your return picked up

  • You can always give a return to your TSM. The TSM is accepting your item as a courtesy but final determination of credit approval is not determined by the TSM. The TSM does not have authority to determine if you will receive credit/claim approvals. The TSM is unable to accept items which do not have their proper paperwork.
  • Local deliveries: Speak with your local route driver to initiate your pick-up with the approved RMA paperwork.  Often their truck is available to pick up your return.  Remember: Please have the driver sign a copy of the original invoice for the dealer to keep as proof of pick-up.
  • Transportation Companies, such as, Elite Co-Op, North Park Transportation, Brown Transfer, RAC Transport or others: Go directly to the company website for your transportation carrier or to the Bear Mountain ADI website to link to a bill of lading. Once the Bill of Lading is filled out CALL the transportation company directly to arrange pick-up.  Please have the driver sign a copy of the original invoice for the dealer to keep as proof of pick-up.
  • Other freight carrier: Go to the website of your carrier to initiate a pickup (FedEx, UPS).  Remember: Request and retain a signed copy of the Bill of Lading (BOL) for dealer records showing proof of pickup
    • Note, never under any circumstance let a part leave your facility without a clear date and signature of release.  There should be a copy of the RMA with the part as well as a copy for your files!
    • It is important to note that transportation paid on transit wheels does not include any additional items.  The inclusion of any item beyond the transit wheel return changes the tariff schedule and is unacceptable. Dealers will be charged for any increase in shipping tariffs due to stacking parts on transit wheels.

 

We sincerely hope that this policy is easy to follow and understand.  Our goal is to provide the highest caliber service possible to our dealer body.  Thank you for your business!